- #CISCO RECEIVER TROUBLE SHOOTING FULL#
- #CISCO RECEIVER TROUBLE SHOOTING CODE#
- #CISCO RECEIVER TROUBLE SHOOTING TV#
If the problem reoccurs, please reboot the terminal. Turn off your digital terminal, wait a few minutes and then turn it back on.Īccess the Video On Demand menu again by tuning in to channel 900. It is also possible to operate the receiver from the Interactive Manual. If an error message appears while you are trying to access the Video On Demand menu:
#CISCO RECEIVER TROUBLE SHOOTING TV#
Message displayed on TV screen: Server connection error Once the terminal has been rebooted, try accessing the content again. To solve the problem, restart all your illico terminals by unplugging the electrical cable for several seconds. Message displayed on TV screen: Failed to play recording If the terminal belongs to you and has already been used, please reboot it. Please refer to the terminal activation procedure. If you are starting your terminal for the very first time, you must activate it in order to link it to your Videotron account.
The terminal does not work because it is no longer authorized to access the Videotron network.Ĭontact us, and one of our representatives will help you fix the problem. Message displayed on TV screen: Unauthorized terminal Make a note of the error message that appears on your TV screen so you can mention it to the advisor.
#CISCO RECEIVER TROUBLE SHOOTING CODE#
Write down the error code and contact a Technical Support representative.Ĭontact customer service. Please make a note of the error message appearing onscreen and mention it to the advisor. If the problem persists, please contact Videotron’s Technical Support team. You can also go to the tuning/presets menu and write down the current settings. The settings for each region are found later in this manual.
#CISCO RECEIVER TROUBLE SHOOTING FULL#
The full factory reset will completely wipe all settings from the decoder memory. Then, restart the terminal by selecting the Restart button below.įirst, check that your coaxial cable is firmly plugged in to the CABLE IN outlet, at the back of the terminal and in the wall outlet. troubleshooting tips in the ‘no signal’ section have been tried. Please make a note of the error message appearing onscreen and mention it to the advisor.Ĭheck to make sure that the coaxial cable is firmly plugged in to the CABLE IN outlet, at the back of the terminal. If the message is still there after 30 minutes, please reboot the terminal. When starting or rebooting the terminal, the OCAP message may remain onscreen for up to 30 minutes. It is one of the steps in the device’s start sequence. It is normal for this message to appear on your screen. Message displayed on terminal screen: OCAP
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